Every company exists to fill a certain market niche, but few have the in-house computing capabilities to keep up with today’s technological needs. Outsourcing IT services is the natural choice for an increasing number of enterprises.   

What Are IT Solutions That Are Outsourced? 

When you employ an outside organization to manage your IT needs, you are using outsourced IT services. A third-party managed service provider (MSP) can take care of everything from network security and operating system implementation to software installation and file backup.   

It’s important to note that outsourced IT services aren’t merely for break-fix situations. When anything breaks, a break/fix technician comes to you and charges an hourly fee to diagnose and remedy the problem. Because you only pay when you have an issue, a break/fix service may appear to be less expensive at first, but it is likely to be more expensive overall. Because they get paid more if it takes them a long time or many trips to repair anything, they lack the motivation to work swiftly or supply a stable fix. 

A managed IT service provider, unlike break/fix services, forms a partnership with your firm and monitors your network monthly for a charge. MSPs are hired to keep your network up and running, not only to solve problems, so they have a greater incentive to find a quick and dependable solution if something goes wrong. It is beneficial for both you and the service provider if threats are neutralized and concerns are resolved as they arise. Solving a problem the first time saves them time and encourages you to stay on as a member. 

While organizations of all sizes can profit from outsourcing their IT, small to mid-sized businesses (SMBs) may stand to gain the most because the time and money invested building an in-house IT staff would be better spent growing the company. 

What IT Services Are You Able to Outsource? 

You can reduce your in-house computer arsenal and let a third-party handle the heavy lifting with an outsourced IT solution. There are two types of outsourced IT solutions: 

1. Computing Infrastructure  

SMBs had to create computer arsenals in proportion to their company’s growth until recently. You’d require vast in-house departments full of expensive, intricate, high-tech hardware as your company grew and your brand became more well-known. You may now outsource infrastructure responsibilities to a managed service provider (MSP) staffed with the best computer professionals. The MSP manages all the complicated technology on their end, while your employees simply use laptops and smartphones to connect. 

2. Computing Software  

Software, which may be confusing to upgrade and difficult to synchronize throughout a company’s system network, especially if everyone has a different brand of computer, has been one of the most troublesome parts of computing for SMBs. Worst of all, hardware may not occasionally read on specific devices, needing pricey hardware updates. Because MSPs always have the most innovative computer arsenals, none of these issues arise with outsourced IT. Your team just signs on and benefits from the better performance when the MSP tests and updates the software. 

Within these two areas, an MSP can handle a variety of solutions. The following are four of the more popular ones: 

What IT Solutions Are Frequently Outsourced? 

1. Network Security   

The security precautions provided by outsourced IT services are one of the most important advantages. When you employ an MSP, you can rest assured that your network will be safe from cyber-attacks. Nothing may be more devastating to your system’s security in the worlds of computing and e-commerce than a security breach. Offsite IT businesses specialize in this field and are continually up to date on the most recent security procedures, allowing them to stay one step ahead of the attackers.  

You gain the following security benefits with an MSP:   

• Constant surveillance and system reporting 
• Notifications of maintenance and security alerts 
• Breach prevention that is proactive 

2. Network Implementation and Maintenance 

The processes involved in the implementation and update of system programs can be time-consuming and difficult for most small businesses. You can avoid these distractions and focus on your business as usual when you have an MSP on your side. Offsite IT services are experts in setting up computing and mobile networks, as well as software integration. These duties are handled on a daily basis by managed service providers, who can implement programs in a fraction of the time it would take to do so in-house. 

3. Troubleshooting Support    

When problems happen on-site, an outsourced IT solution will guide your employees through the problem. Whether the problem is a misunderstanding about a system update or network synchronization issues, your team will have access to IT experts that know how to resolve any computer issue that may emerge. 

4. System and File Backup   

The majority of today’s larger businesses have migrated their files to cloud storage to ensure backup in the event of a local hard drive or server failure. Many SMBs are already using cloud storage due to its convenience. All of your digital files will be available for as long as you need them if you have everything backed up on the cloud. 

The Benefits and Drawbacks of Outsourced IT Services 

You can save operational costs and allocate time and resources to more productive concerns in-house by outsourcing your company’s IT tasks. Companies outsource IT to ensure that critical computing tasks are handled by the most experienced and skilled personnel. 

Top Ten Benefits for Outsourcing IT Solutions   

1. All-Encompassing Expertise 

Despite their broad skill sets, most IT employees have limitations. Occasionally, a problem will develop that will perplex a certain IT technician. Your in-house computing maintenance needs are not limited to the expertise of anybody you have on staff when you outsource your IT. Your computing requirements are met on all fronts with an MSP.  

2. Reliable Technicians   

The time it takes to train IT candidates on the intricacies of your company’s computing infrastructure can deplete resources that could be put to better use elsewhere. This can be particularly exhausting if IT personnel come and go, and the capabilities of those who do apply are diverse. You won’t have to schedule in-house training or worry about human turnover or quality among your IT workers if you hire an MSP.   

3. Qualified Service  

IT difficulties are a secondary or tertiary area of competence for most SMBs. How can you properly measure an IT applicant’s skill level, let alone teach that individual on the ins and outs of your in-house computing system, unless your company is actually involved in the IT industry? When you outsource your IT responsibilities to an MSP, you won’t have to worry about these perplexing questions. Some of the world’s most powerful firms keep their IT teams in-house simply because they can afford to hire the best staff available. The bulk of small and medium-sized businesses, on the other hand, lack the financial wherewithal to acquire top-tier IT professionals. Because MSPs are equipped with the kind of skill needed by large corporations, the playing field is leveled with IT outsourcing. Best of all, MSPs provide top-tier knowledge at SMB-friendly prices.   

4. Active IT Experience  

Every day, new concerns and challenges arise in the realm of computers. An isolated IT employee who has spent years in the same office is likely to have a knowledge base that is confined to the issues that the organization is aware of. Staff at an MSP, on the other hand, will be familiar with a far broader range of computer difficulties, having worked with businesses in both the private and public sectors. MSPs take IT very seriously and are constantly on the lookout for new developments in the sector. When you hire an MSP to manage your IT, you can rest assured that your organization will get the best service possible. 

5. Boost Productivity 

Your in-house personnel may focus on the more critical day-to-day concerns of business when IT responsibilities are outsourced to an MSP. Even if you have in-house IT, an MSP can undertake the hard lifting, allowing your computer staff to focus on more pressing issues while being free of maintenance headaches. The efficiency and scalability of in-house productivity increases dramatically. Your team can concentrate on their core competencies while leaving IT responsibilities to qualified, off-site professionals whose core competencies encompass the complete range of IT-related concerns.   

6. Immediate Implementation  

Whenever your firm requires the implementation of a program, an MSB can do the process quickly and have everything up and running with network-wide compatibility. If you keep these responsibilities in-house, the software implementation and network adaption procedures could put your operations in limbo for weeks. You don’t have to interrupt your usual activities while waiting for IT installations when you outsource IT. 

7. Improved Customer Service  

An MSP is a service provider who works behind the scenes from a remote location to provide you with ongoing support. As a result of the virtual elimination of service interruptions and downtime, your company’s customer satisfaction may improve on a regular basis. Your company will rarely, if ever, be plagued by issues like dead customer-support lines and inaccessible online sales portals if you outsource IT.   

8. Reduce Risks 

You almost minimize the danger of downtime or cyber assaults when you have an MSP working behind the scenes on your side. When you outsource IT to third-party specialists, you eliminate issues that could hold your company back and harm its brand, such as long periods of website downtime or credit card data breaches. Compliance concerns and changing laws and regulations at the national and international levels are two of the more worrisome aspects of computing technology. Part of an MSP’s responsibility is to stay on top of these changes to guarantee that you are always compliant. 

If you need help finding IT outsourcing partners with a customer-centric approach, book a FREE APPOINTMENT with Outsource Asia experts today.