India’s Journey to Becoming an IT-BPO Outsource Destination
Despite India’s IT industry inception in the 1980s, outsourcing emerged in the ‘90s. Global airlines were the first to outsource back-office tasks to India, followed by IT companies. Around the same time, its government began focusing on implementing programs for economic reform committed to liberalization and privatization. Foreign companies entered the Indian market due in large part to its liberalized investment policies. Many Indian companies have adapted international standards for their internal processes and practices. The telecommunication industry, which was once controlled by the government, grew when commercial players began to participate. This resulted in advancements in technology and communication including the introduction of IP telephony which enabled easier and more efficient international communication. This movement led to economic growth, which the country’s outsourcing industry benefited from.
Today, the commonly outsourced business processes in India are IT services, digital marketing, customer support, human resources, and accounting.
5 Reasons India is an Attractive Outsourcing Destination