There is an unprecedented challenge today for companies worldwide to transition office-based employees to a remote work environment. For the BPO industry, the COVID-19 crisis serves as a catalyst for rapid transformation to a hybrid model of outsourced work-from-home model.
To prevent the downsides from outweighing the positives of an outsourced remote team, organizations must rethink, reimagine, and reinvent their post-pandemic strategies to maintain seamless collaboration, shared trust, and social cohesion within the workforce.
Read on to find out how companies can reap the potential substantial benefits of an outsourced work-from-home model.
1. Understand Employment Laws
Employment laws ensure employees’ rights are respected and protected in the workplace – even in a remote work environment. Following and keeping apprised of all labor regulations is integral to running a successful outsourced work-from-home workforce.
2. Set Clear Goals and Objectives
Creating clear goals and objectives, following structured timelines for project deliverables, individual result metrics, and wider organizational goals upfront helps team leaders and remote workers achieve productivity, satisfaction, and business growth.
3. Secure Remote Workforce and Assets
Organizations must balance connectivity and cybersecurity to establish a highly secure remote workforce that safely and continuously operates, with the ability to scale and thrive in response to changing business requirements.
4. Provide Meaningful Support
Current global health issues have completely thrown out of the window predictable processes, structures, and components for communicating about work, sustaining team rapport, and ensuring mutual accountability.
5. Hire the Right People
Not everyone is cut out for an outsourced work-from-home environment, so there is a need to redesign the hiring process to recruit and hire the right remote workers and effectively manage and retain them.
Remote work has become a crucial part of business process outsourcing. To ensure that an outsourced work-from-home model succeeds, it’s critical that the right processes, support, and safeguards are in place. If you need outsourcing advice for business growth and success, schedule for a FREE consultation today.