
Why the Philippines Excels in Customer Service Outsourcing
Outsourcing isn’t what it used to be. It’s no longer just about saving money; it’s about transforming the customer experience (CX). For companies that treat
According to Grand View Research, the market size for global outsourcing will reach $405.6 Billion by 2027. Cost efficiency, increased diversity of skills, and better quality and performance are among the top reasons why companies outsource their business functions. The most commonly outsourced tasks are accounting, digital marketing, and IT-related services
*The Ease of Doing Business Index is a benchmark of the conduciveness of a country’s regulatory requirements for conducting business operations.
**The Global Competitiveness Index is a benchmark of a country’s ability to use its resources productively for providing sustained economic growth and prosperity for its citizens.
***The Digital Transformation Index is a benchmark of a country’s capacity and readiness for digital technology adoption towards business competitiveness and overall economic transformation.
2019 Population
Gross Domestic Product
(nominal est)
Human Capital Index
Adult Literacy Rate
English Proficiency Index
2019 Population
Gross Domestic Product
(nominal est)
Human Capital Index
Adult Literacy Rate
English Proficiency Index
2019 Population
Gross Domestic Product
(nominal est)
Human Capital Index
Adult Literacy Rate
English Proficiency Index
2019 Population
Gross Domestic Product
(nominal est)
Human Capital Index
Adult Literacy Rate
English Proficiency Index
2019 Population
Gross Domestic Product
(nominal est)
Human Capital Index
Adult Literacy Rate
English Proficiency Index
2019 Population
Gross Domestic Product
(nominal est)
Human Capital Index
Adult Literacy Rate
English Proficiency Index
2019 Population
Gross Domestic Product
(nominal est)
Human Capital Index
Adult Literacy Rate
English Proficiency Index
2019 Population
Gross Domestic Product
(nominal est)
Human Capital Index
Adult Literacy Rate
English Proficiency Index
2019 Population
Gross Domestic Product
(nominal est)
Human Capital Index
Adult Literacy Rate
English Proficiency Index
2019 Population
Gross Domestic Product
(nominal est)
Human Capital Index
Adult Literacy Rate
English Proficiency Index
https://data.worldbank.org/indicator/SE.ADT.LITR.ZS
https://openknowledge.worldbank.org/bitstream/handle/10986/32436/9781464814402.pdf
https://www.doingbusiness.org/content/dam/doingBusiness/pdf/db2020/Doing-Business-2020_rankings.pdf
http://www3.weforum.org/docs/WEF_TheGlobalCompetitivenessReport2019.pdf
http://connectedfuture.economist.com/wp-content/uploads/2018/12/ADTI-whitepaper.pdf
https://worldpopulationreview.com/countries/literacy-rate-by-country/
https://www.ef.edu/__/~/media/centralefcom/epi/downloads/full-reports/v8/ef-epi-2018-english.pdf
https://unctad.org/en/PublicationsLibrary/ier2017_en.pdf
https://www.worldbank.org/en/data/interactive/2018/10/18/human-capital-index-and-components-2018
https://www.worlddata.info/average-income.php
https://www.numbeo.com/cost-of-living/country_price_rankings?itemId=105
Outsourcing isn’t what it used to be. It’s no longer just about saving money; it’s about transforming the customer experience (CX). For companies that treat
Outsourcing contact centers has changed. Once viewed to cut labor costs, it’s now a strategic lever for Customer Experience (CX) transformation. Companies recognize that customer interactions aren’t overhead—they’re the core of brand
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