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Find out the current events and relevant news in the region that may impact your business decisions and on-going outsourcing partnerships.

China plays information offense and defense

The Chinese government is taking necessary steps to suppress unhealthy online content through its Cyberspace Administration. These include "vulgar and violent content, internet algorithms abuse, online fraud, cyber violence, malignant cyber business operations and news distortion.” Meanwhile, Facebook has been monitoring an increase in organizations offering disinformation-as-a-service. Among these are services appear to align with states, while others seem to be just “hired guns”.

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Pandemic hits outsourced Indian government employees hard

Employees hired under outsourcing arrangement in India’s government are struggling with the government not providing financial assistance even to those who tested positive for COVID-19. The support of leave with pay of up to 14 days even when family members are the ones who tested positive with the virus are only extended to regular employees. This is on top of the medical benefits that they get under the employees’ health insurance scheme. Departmental chiefs have ignored the woes of their outsourcing employees.

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The Philippines BPO workers ask to be bumped up the vaccine priority list

BPO workers in the Philippines are still excluded from the A4 vaccination priority group which consist of essential workers. Those under the A4 category are expected to have access to the vaccine by June according to the Department of Health (DOH). The BPO Industry Employees Network (BIEN) explains that outsourcing sector employees remain at risk for contracting the virus with many still working on site. BPO staff do no work face-to-face with their clients but not all client and accounts permit work at home arrangements.

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Pandemic accelerates growth in cybercrime

Tech market analysis firm, Canalys, reported that 30 billion data records were stolen in 2020, which is more than the amount in the previous 15 years combined. There were two big trends identified that have contributed to this. First is the increasing dependence on network technologies which was greatly accelerated by the pandemic. Second is the rise in outsourcing of computer systems.

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Cloud Dominates Asia Pacific Service Spend in Q1: ISG Index

Information Services Group’s (ISG) report shows investments on cloud-based services rose to 85% of the Asia Pacific technology and business services market in Q1. This growth is attributed to the increase in demand for IaaS and SaaS services which reached double digits despite the drop in the demand for traditional managed services. The annual contract value (ACV) of IT outsourcing (ITO) decreased by 36%, to $282 million, while business processing outsourcing (BPO) increased by 29%, to $108 million.

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