India’s BPO market is currently set to reach a valuation of $8.8 billion by 2025, growing at a CAGR of 5.8%. New guidelines given by the Indian government earlier this year for BPO and ITES industries regarding remote work allowed BPO firms to “improve scale and speed of services.” These have also helped India become a tougher competitor in the industry against other countries such as Philippines and Malaysia.
