China plays information offense and defense

The Chinese government is taking necessary steps to suppress unhealthy online content through its Cyberspace Administration. These include “vulgar and violent content, internet algorithms abuse, online fraud, cyber violence, malignant cyber business operations and news distortion.” Meanwhile, Facebook has been monitoring an increase in organizations offering disinformation-as-a-service. Among these are services appear to align with states, while […]

Pandemic hits outsourced Indian government employees hard

Employees hired under outsourcing arrangement in India’s government are struggling with the government not providing financial assistance even to those who tested positive for COVID-19. The support of leave with pay of up to 14 days even when family members are the ones who tested positive with the virus are only extended to regular employees. This […]

The Philippines BPO workers ask to be bumped up the vaccine priority list

BPO workers in the Philippines are still excluded from the A4 vaccination priority group which consist of essential workers. Those under the A4 category are expected to have access to the vaccine by June according to the Department of Health (DOH). The BPO Industry Employees Network (BIEN) explains that outsourcing sector employees remain at risk for contracting the […]

Next Normal: Leading with Resolve According to CEOs From Around the World

Leading with Resolve According to CEOs

In a stunningly short time, lives and livelihoods have plunged into a still-unfolding crisis. Never have we seen job loss skyrocket so fast, nor the threat of economic uncertainty loom so large. But instead of purely hunkering down, business leaders must act boldly to give the company an edge for when demand inevitably returns. The […]